Search Results for: communication

Leadership Communication and the Trust Filter

No matter how clear you think you are as a leader, people don’t always perceive you the way you intend to be perceived. Effective leadership communication requires leaders to manage perceptions by understanding the lenses through which they are viewed. And the trust filter is one of the first and most important you should be […]
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Leadership Communication:
What’s Said vs. What’s Heard

As a leader, how well do you communicate? Have you ever been misunderstood because of things you’ve said taken out of context? It’s a leader’s nightmare.  And a terrifying reality, how warped other people’s perceptions of you can be, despite your best intentions. Most leaders I meet in my work are excellent communicators. And yet, […]
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Work Surveys: “We Want Better Communication!”

It’s quite remarkable: Survey after survey shows that most employees want better communication at work. And managers report similar wants from their direct reports: “more” and “better communication.” Apparently 60% of people want improved communication at work. You’ve got to see the irony: there’s an awful lot of communication at work, too much email, too […]
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Top 8 Communication Blunders that Destroy Executive Presence

According to Sylvia Ann Hewlett from CTI (Center for Talent Innovation) in Executive Presence: The Missing Link Between Merit and Success, there are several communication blunders that can destroy your executive presence  when you speak: Signs of nervousness, such as breathlessness, sweating, trembling or stammering Constantly checking your phone for latest messages Signs of boredom, […]
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Top 6 Leadership Communication Skills for Executive Presence

Sylvia Ann Hewlett from CTI (Center for Talent Innovation) writes in Executive Presence: The Missing Link Between Merit and Success that surveys of senior leaders report these top six communication traits are key for leaders: Superior speaking skills: for men 63%, women 60% Ability to command a room: for men, 54%, women 49% Forcefulness and […]
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Leadership Communications: 4 Tips for Better Email

There’s no escaping the perils of email. There’s too much of it, it’s often cryptic, and it’s probably not the best way to communicate with important people about things that truly matter. But until we have communication chips implanted in our brains, there’s no faster way to contact someone, either by text message or email, […]
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Leadership Communications: The Advantages of Phone over Email

Here’s something to think about when it comes to leadership communications: Have you developed an email habit that is replacing the phone? Sometimes it seems so much faster to shoot off an email rather than dial a number and hold a conversation. Yet so much valuable human contact is lost in email. Telephone communication has […]
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Clear Communications in Email and Voicemail

Clear communication with people you know is challenging enough, but influencing those you’ve never met is even more difficult. Clarity is one of three principles effective leaders can’t be without, and I write about it extensively in my book Do Eagles Just Wing It? The real challenge is to be clear in email and voicemail. […]
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Office Communications: The Realities of Rudeness

Rudeness, whether verbal or behavioral, greatly contributes to deteriorating team spirit and poor performance. And it’s not always blatant or obvious. I see this when I go into companies for the work I do. Joel H. Neuman, director of the Center for Applied Management at the State University of New York at New Paltz, cites […]
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Leadership Communications: How to Voice a Complaint

One decision leaders make daily is when to complain and when to keep silent. It’s key to effective communications. “Complaint has a noble history. It has driven human society forward and led to the abolition of systemic injustice. That it is now primarily associated with inconsequential moans and frivolous litigation is a travesty.” ~ Julian […]
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