Tag Archives: feedback

How to Build and Expand Your Self-Awareness

How self-aware are you? Self awareness is one of the foundations of emotional intelligence and being able to lead others. I’ve been writing about the importance of knowing yourself well here. The key to building better self awareness is feedback. Have you asked others for feedback about yourself?
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Do You Have an Open Mind?

Do you maintain an open mind? Is it possible to learn more about yourself even late in your career and life? Or, at some point, do we stop questioning and decide “that’s just the way we are?” I think these questions are important. In the work I do as a coach, I encounter both responses […]
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Leadership Challenge:
Receiving Feedback Well

I’ve been discussing the art of receiving feedback. This is key for leaders because organizations need to respond with agility to changing market needs and to do so people must be able to shift and change frequently. You can’t do that without giving and receiving feedback. Today’s businesses, their leaders and teams need to be […]
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The Challenges of Receiving Feedback

Leaders who are skilled at receiving feedback demonstrate behaviors that go a long way towards reducing workplace conflicts. This is because when leaders listen well and manage their own resistance, they show people how to be open to learning without becoming defensive. But from what I see when consulting in organizations, receiving feedback doesn’t come […]
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Why Receiving Feedback Is Hard

Most leaders are resistant when receiving feedback, in spite of what they verbalize—and from what I observe, this is a continuing leadership challenge. We generally don’t want to receive difficult information about ourselves, so issues go unresolved and challenges grow deeper. When staff are afraid to approach certain subjects, trust and unity suffer. Yet leaders […]
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Receiving Feedback:
The Strong Force of Resistance

Receiving feedback may be one of the most difficult things leaders should learn to do well and it is key to successfully leading others and inspiring a culture of learning. How leaders react to negative feedback can be the difference between success and failure. Experiencing unpleasant observations and opinions at work can be painful and […]
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The Art of Receiving Feedback

Receiving feedback with grace is a valuable leadership skill, yet many managers struggle with it. While we’re often quick to critique others, being on the receiving end involves an entirely different set of emotional and psychological skills. I observe this in the organizations where I consult. Leaders invite hearing feedback from staff, but don’t always […]
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3 Kinds of Difficult Conversations

Fifteen years of research at the Harvard Negotiation Project has produced some interesting information about what goes on during difficult conversations and conflict. In Difficult Conversations: How to Discuss What Matters Most, by Douglas Stone, Bruce Patton, Sheila Heen and Roger Fisher (Penguin Books, 2010), the authors explain there are three basic kinds of conversations, […]
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Keep Difficult Conversations on Track

Many people I know and work with will do anything to avoid difficult conversations. Usually it’s because we fear strong emotions might get triggered and we’ll end up ruining a relationship. That fear is genuine and real. You know what I’m talking about if you’ve ever experienced an emotional hijacking —a sudden flare of strong […]
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Team Accountability and Feedback

How can leaders encourage team accountability? Most management systems are so focused on individual performance that they undermine the very teamwork they hope to encourage. In my opinion, based on working with teams, there’s not nearly enough emphasis on team behaviors, goals and success. If leaders want to see teams succeed, there must be team […]
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