Tag Archives: executive communications

More Power Questions for Smart Executives

Here are some more of my favorite power questions that executives can use to help motivate and influence their people. In Power Questions: Build Relationships, Win New Business, and Influence Others (Wiley, 2012), consultants Andrew Sobel and Jerold Panas present more than 200 significant questions, along with stories about how to use them. Out of [...]
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What Should Leaders Do When Trust Is Broken?

What should you do when trust is broken in your company? Given the rapid and uncertain business climate we’re in,  it’s no wonder leaders can say the wrong thing in haste, or even the right thing but in the wrong way at the wrong time. When that happens, trust is broken. It takes years to [...]
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How to Fix a Leadership Trust Deficit

Why do 9 out of 10 leaders rate so poorly on measures of trust? Whether or not your leaders are trustworthy or not, it doesn’t take much to create an atmosphere of mistrust. But the solutions aren’t as complicated as one might think. To improve your connection to people and build confidence in you, try [...]
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Leadership Trust: Who’s Behind the Mask?

Even the most competent managers and leaders will suffer a trust deficit if they fail to communicate well with their people. Misguided communications are a big cause of lack of perceived trustworthiness in bosses. And in the work I do coaching people in organizations, it doesn’t take much to fuel the flames of mistrust. Business [...]
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3 Leadership Trust Questions to Ask

There are three different forms of trust, according to “The Enemies of Trust,” a February 2002 Harvard Business Review article by leadership experts Robert Galford and Anne Seibold Drapeau: Strategic trust—the confidence employees have in the people running the show to make the right strategic decisions. Do top managers have the vision and competence to [...]
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Trust: Why Some Companies Outperform Others

You probably assume that because you’re trustworthy, the people who work for you trust you. But that may not be true, according to worker surveys. And it could be a cause of poor business results. A Watson Wyatt Worldwide study of 12,750 U.S. workers in all major industries found that companies with high trust levels [...]
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How to Find Good Leadership Stories

There are many ways to find good leadership stories. One way is to pick a challenge or lesson you want to teach through story. Then, match the story to the objective. In today’s Internet and LinkedIn world, there are many ways to search for good leadership stories and common leadership challenges. Make a list of [...]
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Leadership Stories that Come Alive

In most leadership stories, there are five key elements that make a story effective, according to authors Richard Maxwell and Robert Dickman in The Elements of Persuasion: Use Storytelling to Pitch Better, Sell Faster & Win More Business (HarperBusiness, 2007): Passion (the enthusiasm and energy with which you tell the story). A relatable hero who [...]
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How to Craft a Good Leadership Story

The most effective way to influence people is through telling a good leadership story that creates emotional buy-in. Most executives and managers know this, but few find it easy to craft a business story that works. Daphne A. Jameson, a professor of management communication at Cornell University, has researched how language is used in business [...]
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Leadership: Whoever Tells the Best Story Wins?

Do you know people who can masterfully tell the right story at the right time? Quite often, the best storytellers become our managers and leaders. Stories are the single most powerful tool in a leader’s toolkit. ~ Howard Gardner, Harvard psychologist Even if you have no designs on becoming a CEO or leading a division, [...]
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