Tag Archives: coaching conversations

More Tips on How to Voice a Complaint

I’ve been thinking about how to get a legitimate complaint heard at work, in a way that has an impact. I wrote about how to voice a complaint here and here. It matters who you complain to and the words you choose. Base your argument on solid facts. But you also want to choose your [...]
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Tips on How to Voice a Complaint at Work

I think we can agree that no one really wants to hear scathing diatribes and grievances at work. So when you’ve got a valid reason to complain, proceed carefully. There’s an art to getting heard by the right people at the right time and in the right way. Be smart about how you voice your [...]
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Leadership Communications: How to Voice a Complaint

One decision leaders make daily is when to complain and when to keep silent. It’s key to effective communications. “Complaint has a noble history. It has driven human society forward and led to the abolition of systemic injustice. That it is now primarily associated with inconsequential moans and frivolous litigation is a travesty.” ~ Julian [...]
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Mentoring: Quick Tips for Mentors and Proteges

I’ve been writing about mentoring, and to some extent executive coaching. I think many smart executives carry around misconceptions about what goes on in the mentoring relationship at work. It’s not surprising, since mentoring has evolved in the last decade. One of the best books out is the 3rd edition of Manager as Mentors, by [...]
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Mentoring: Are There Do’s and Don’ts?

As I’ve discussed in my previous blog posts here, here, and here, mentoring can take many forms, but your goal is to find the right kind of advice, from the right person, at the right time. Contributing editor Amy Gallo offers the following guidelines in her Harvard Business Review article, “Demystifying Mentoring,” from February 2011: [...]
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Mentoring: Really Good Reasons to Start It

When people think of mentoring, they often associate it with an older executive who counsels a promising newbie. The senior leader advises the junior employee on his career, navigating office politics and what’s needed to get ahead. But mentoring has dramatically changed over the last few decades. “Mentors focus on the qualities of wisdom and [...]
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More Power Questions for Smart Executives

Here are some more of my favorite power questions that executives can use to help motivate and influence their people. In Power Questions: Build Relationships, Win New Business, and Influence Others (Wiley, 2012), consultants Andrew Sobel and Jerold Panas present more than 200 significant questions, along with stories about how to use them. Out of [...]
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3 Power Questions for Great Conversations

Many smart executives are great at giving answers. They get interviewed and give speeches frequently enough. But asking powerful questions is a skill worth developing. In the work I do coaching executives, we work on raising their curiosity and skills for asking the right questions. In Power Questions: Build Relationships, Win New Business, and Influence [...]
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Power Questions: Better Conversations

Asking power questions may be the most important, yet least developed, skill for personal and professional success. In the work I do coaching executives, we discuss how they are using questions. You’d be surprised at how many smart leaders are great at giving answers, but fall short on asking questions. One popular belief holds that [...]
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Change a Habit with If/Then Scenarios

If you’re trying to improve your health, or general wellbeing, a lot depends on breaking bad habits and replacing them with good ones. I’ve written about the importance of habits here and here. One key to forming a new habit is to create a strong link between a specific situation and a new action. Once [...]
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