Tag Archives: clarity

When Teams Lack Accountability

Accountability is a term that gets overused in the workplace and thus loses some of its power. Here’s a good definition from Patrick Lencioni’s The Five Dysfunctions of a Team (Jossey-Bass, 2002). “When it comes to teamwork, I define accountability as the willingness of team members to remind one another when they are not living […]
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Dysfunctional Teams Lack Commitment

Dysfunctional teams cannot be blamed for all business failures, but they play a major role in unsuccessful projects and missed goals. In his acclaimed bestseller, organizational consultant Patrick Lencioni identifies The Five Dysfunctions of a Team: Absence of trust Fear of conflict Lack of commitment No accountability Lack of attention to results No team functions […]
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Make Your Next Business
Presentation Like a TED Talk

I’ve been viewing some fascinating videos on TED.com, scanning them for tips on how to create great presentations. And I’ve been reading How To Deliver a TED Talk, by Jeremy Donovan. At some point in your career, you’ll likely be called upon to make a presentation to potential customers, superiors and/or colleagues. Your ability to […]
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How to Craft a Great Presentation:
What We Can Learn from TED

It doesn’t matter what your job is, at some point you’ll be asked to craft a great presentation. Your career, your sales, your leadership success depends on being able to persuade others. How do you learn to craft a speech that persuades? Most people suggest you learn from TED, the online site dedicated to “Ideas […]
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A 65-Year-Old Thanksgiving Message for Today’s World

It’s Thanksgiving for those of us in the States.  It’s time to pause and reflect, and give thanks for all that we are blessed with. The following Thanksgiving message was written by Wilferd Peterson in 1952. Wilferd Arlan Peterson (1900–1995) was an American author who wrote for This Week magazine (a national Sunday supplement in […]
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What Happens When We Get
Bored at Work?

Boredom is not something to be taken lightly or ignored, especially when we become bored at work. The quality of our efforts can be seriously impacted by feelings of boredom. In studies using a boredom-process scale, those who rated low were better performers in areas such as education, career and autonomy. Let’s explore three types […]
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Coaching Conversations:
Lay Out a Success Plan

A good way to ensure you have productive coaching conversations as a manager is to follow a checklist or framework. I’ve been sharing the FUEL model of coaching conversations, from the Zenger and Stinnett book, The Extraordinary Coach: F = Frame the Conversation. Set the context by agreeing on the discussion’s purpose, process and desired […]
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Coaching Conversations:
How Managers Explore the Desired Outcome

I’ve been reading an excellent book on coaching from John Zenger and Kathleen Stinnett, The Extraordinary Coach: How the Best Leaders Help Others Grow, (McGraw Hill 2010). The reason this book is so valuable is that it describes a four-step framework for having coaching conversations that work for managers who want to help their people […]
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Coaching Conversations:
Understanding Leads to Insights

I’ve been writing about how managers can use coaching conversations to grow and develop their people instead of just putting out fires and fixing problems. Yet in spite of knowing about coaching skills, many of the managers I speak with struggle to have effective coaching conversations that lead to insights and change. What helps is […]
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3 Steps for Managers to
Set Up Coaching Conversations

In the coaching work I do in companies, I’ve observed that many managers struggle with initiating coaching conversations with their people. It’s not that they don’t know how to coach, it’s that often conversations with their people turn into project task updates instead of furthering the growth and development of people. In spite of good […]
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