Tag Archives: building trust

More Power Questions for Smart Executives

By chipscholz | Published: May 16, 2013
Here are some more of my favorite power questions that executives can use to help motivate and influence their people. In Power Questions: Build Relationships, Win New Business, and Influence Others (Wiley, 2012), consultants Andrew Sobel and Jerold Panas present more than 200 significant questions, along with stories about how to use them. Out of [...]
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3 Power Questions for Great Conversations

By chipscholz | Published: May 9, 2013
Many smart executives are great at giving answers. They get interviewed and give speeches frequently enough. But asking powerful questions is a skill worth developing. In the work I do coaching executives, we work on raising their curiosity and skills for asking the right questions. In Power Questions: Build Relationships, Win New Business, and Influence [...]
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Power Questions: Better Conversations

By chipscholz | Published: May 7, 2013
Asking power questions may be the most important, yet least developed, skill for personal and professional success. In the work I do coaching executives, we discuss how they are using questions. You’d be surprised at how many smart leaders are great at giving answers, but fall short on asking questions. One popular belief holds that [...]
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What Should Leaders Do When Trust Is Broken?

By chipscholz | Published: March 12, 2013
What should you do when trust is broken in your company? Given the rapid and uncertain business climate we’re in,  it’s no wonder leaders can say the wrong thing in haste, or even the right thing but in the wrong way at the wrong time. When that happens, trust is broken. It takes years to [...]
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How to Fix a Leadership Trust Deficit

By chipscholz | Published: March 7, 2013
Why do 9 out of 10 leaders rate so poorly on measures of trust? Whether or not your leaders are trustworthy or not, it doesn’t take much to create an atmosphere of mistrust. But the solutions aren’t as complicated as one might think. To improve your connection to people and build confidence in you, try [...]
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Leadership Trust: Who’s Behind the Mask?

By chipscholz | Published: March 5, 2013
Even the most competent managers and leaders will suffer a trust deficit if they fail to communicate well with their people. Misguided communications are a big cause of lack of perceived trustworthiness in bosses. And in the work I do coaching people in organizations, it doesn’t take much to fuel the flames of mistrust. Business [...]
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Trust: Why Some Companies Outperform Others

By chipscholz | Published: February 26, 2013
You probably assume that because you’re trustworthy, the people who work for you trust you. But that may not be true, according to worker surveys. And it could be a cause of poor business results. A Watson Wyatt Worldwide study of 12,750 U.S. workers in all major industries found that companies with high trust levels [...]
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Is There a Leadership Trust Deficit in Your Workplace?

By chipscholz | Published: February 21, 2013
The leaders I work with are 99.9 percent trustworthy. At least in the relationships we have, there is no doubt in my mind they are good people genuinely interested in bringing out the best in themselves and those who work for them. They are leaders you can trust. And yet, if we were to survey [...]
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Leadership: Whoever Tells the Best Story Wins?

By chipscholz | Published: January 17, 2013
Do you know people who can masterfully tell the right story at the right time? Quite often, the best storytellers become our managers and leaders. Stories are the single most powerful tool in a leader’s toolkit. ~ Howard Gardner, Harvard psychologist Even if you have no designs on becoming a CEO or leading a division, [...]
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Sales Communications:
How to Conquer a Bad Sales Habit

By chipscholz | Published: December 13, 2012
When you’re talking with customers, which of the 16 bad sales habits do you commit? Do you fall into the traps of failing to be fully present? Selling past the close? Selective hearing? It’s never easy to create a new habit, but it may be easier to stop a bad one. Here’s the secret: Don’t [...]
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