Great Leaders: Was Steve Jobs Good at Leading?

What makes a great leader? Think about the leaders of Apple, Amazon and Southwest Airlines. You can probably name them: Steve Jobs, Jeff Bezos, and Herb Kelleher.

Next, try to name the leaders of General Motors, TiVo and AOL… right, I’d have to go look them up too. Most senior leaders are highly qualified, experienced and deeply engaged in their work. I’d venture that by the time they get to be CEOs, they’ve passed a few hurdles. They’re smart. They know how to lead and influence people. But what makes for great leaders?

What makes a good leader stand out? What makes a leader so strong that their companies are enabled to gain lasting success?

It’s curious when you think about leadership and Steve Jobs, for example. After reading the biography by Walter Isaacson, you understand why Jobs had such a terrible reputation as a leader. And yet his followers and fans and — more importantly — his company Apple thrived under his leadership (although there are plenty of examples of his misguidance).

It’s interesting to read his history and how it evolved in relationship to the company he founded. Strangely enough, as he matured with age, his company followed, although he never became transformed or excelled in leadership qualities. Do you think of Steve Jobs as a great leader?

He was an incredible innovator, no question. But there has to be more to the story. When other intelligent, creative CEOs die, they don’t get the kind of reverence and admiration that followed Jobs’ unfortunate death to cancer in his 50s. How does someone with such poor people skills become an icon?

Searching for an understanding led me to Simon Sinek’s amazing TedTV Talk, from September 2009. If you have 15 minutes, you may want to look at it. For a better understanding of Sinek’s ideas and how great leaders get that way, read his book Start with Why.

Sinek says that, “People don’t buy what you do; they buy into why you do it.” Leaders who want to succeed should clearly communicate what they believe and why they’re so passionate about their cause. Maybe that explains the adoration of Jobs in spite of the fact he was a poor leader.

Love him or hate him, Jobs intuitively knew how to tap into people’s emotions and desires. He knew how to challenge the status quo, and he knew millions wanted to follow him down that path.

The question I ask you readers is this:

Do you know what lights the hearts and emotions of your followers, your clients, your customers? Are you tapping into your “why?”

Of course, to answer that you’ve got to know what inspires YOU, what your core purpose and values are, and what your mission is.

Ah yes, clarity about that will make it easier for you to inspire the people you want to influence. Are you clear about what inspires you?

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What Millennials Want from CEO’s and Leaders

There’s an interesting post over on Lisa Petrilli’s C-Level Strategies blog, What Millennials Told CEOs They Want from Leaders. (Photo: Photostock.) I’ll re-post some excerpts here before commenting:

Ever wonder what Millennials would tell CEOs if they had the chance? Well, at our most recent CEO Connection Forum in LA we asked a group of students from USC’s Marshall School of Business to do just that.

This is the summary report we sent to our full membership of mid-market CEOs:

The Summary: In most respects, Millennials are similar to other generational cohorts of the same age. The huge difference is that they are children of the information revolution. Information is so available, raw, and incomplete that they need to be inspired with meaning and enabled to work in different ways than previous generations.

The Findings: Read More »

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Self-Deception and Reality Distortion

I just finished the Steve Jobs book, and in it they talk about Steve’s “Reality Distortion Field“. It was what allowed him to have stunning breakthroughs in product development, but at the end, may have caused his cancer to spread more rapidly. It was his way of making the unreal real. Was it self deception, or was it his ability to see what others could not or would not?

I’ve been having some interesting conversations over on LinkedIn about self-deception and I’d like to share some of the more interesting comments with you here. Here’s the question I ask:

Is self deception just part of our basic human nature? Does it have to be? Do we excuse ourselves too easily, while judging others harshly? How can we be more congruent when we don’t even see our self-deception?

Todd Buker wrote:

The spectrum of ways people become more self-aware is vast – from philosophy to religion, meditation, self-study, psychoanalysis, therapy, life coaching – not to mention all the various creative or artistic methods of finding oneself and expressing oneself. You are very right to point out that we all have an individual bias naturally due to our own lens or filters, and undoubtedly we all project certain aspects of ourselves onto others.

So to my layman brain, it would seem that one would first need to be very familiar and nonjudgmental about oneself. A person would need to know and accept all of their traits – beliefs, doubts, shortcomings, desires, fears, etc. – in order to also be able to recognize when those traits are being imprinted on others (and thus eliminate or disregard the imprinting). Then they would also likely need to be extremely familiar with the traits of another person in order to know what is being imprinted back on them! Read More »

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Boomers and the New Youth Movement: Get Ready

There are many shifting societal changes happening right now, and I believe we are in the midst of a cultural transition including from one generation to another. It isn’t as obvious as a comet and you can’t stop it by shooting at it. It will happen whether anyone likes it or not.

There is another youth movement going on. While the over 50 set may be able to claim the moral high ground on peace, love and rock-n-roll, we are seeing another large, vital generation, Gen-Y, that wants to do things their way. It probably won’t be the same way we Boomers did it. My advice? Get over it!

I was asked to share my thoughts on the coming generational changes and wrote this guest post over on Leanne Hoagland-Smith’s Increase Sales Blog: The New Generation Gap: 10 Things to Think About.

Here are a few of my thoughts:

  • For the younger set: Be open to learning from everyone, but decide for yourself. You have to frame your decisions with the information and background you have. Know when to seek out the pieces to the puzzle you don’t yet have. Context matters.
  • For the older set: Be relevant. Be open to learning from everyone, and challenge the assumptions of a lifetime. People, places and things are evolving all the time. Are you?
  • For all ages, remember one word: congruence.  The more actions and words match up, the more trust is built. While true for any age, it’s especially true for the arriving generations.
  • Finally, nothing ever stays the same. Let’s focus on the good!

What do you think about when you interact with the younger generations at work? How do they influence your world? Do you see their strengths and possibilities? Or do they annoy you? I’d love to hear from you.

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On Self Deception, Congruence and Integrity

We are all masters in the art of self-deception. Congruence is something I seek in the people I meet and work with, and when it’s lacking, it disturbs me. I’ve been having discussions about this with colleagues over on LinkedIn, and want to share some valuable insights with you.

For example, I have a colleague who talks really big. His external story is one of success, intentional living and goal accomplishment. However, he isn’t always living that way. He’s had consistent relationship issues and has not had the success he envisions himself having.

His internal story doesn’t match the external one. He spends a great amount of time building a carefully constructed persona to match the “must be seen” person he has created. The internal story and external stories don’t match, and the lack of congruence is jarring.

I was really intrigued by a response I received from Brandon Tarver.  Brandon comes to the discussion with a touch of psychology and an admonition not to be hard on others.  Here is his post:

Chip, when your colleague talks about how successful and honorable he is and yet you know otherwise, at least one of three different things are going on, I think.

He may lack integrity and honesty, and might know that he’s lying through his teeth. In reality, that’s not as common as we might think though. Read More »

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Congruence: How Is It Important in Life and Business?

How would you define congruence? How is it important in life and in business?

A mouse click over to Wikipedia tells us this about congruency:

  • In Carl Rogers personality theory, the compliance between ideal self and actual self. See Incongruence.
  • In psychology and NLP (Neuro-linguistic programming), congruence could be defined as rapport within oneself, or internal and external consistency, perceived by others as sincerity or certainty.
  • Mood congruence, in psychiatry refers to congruence between feeling or emotion, and affect display or the manner in which that emotion is being expressed in psychology, consistency between a patient’s symptoms and their mood or mental disorder.

But here’s what’s been on my mind with this concept: Honesty/Integrity is something I have been playing with a lot over the last couple of months, especially within the context of congruence. I have found that congruence incorporates honesty and integrity.

Congruence is when your internal and external stories match. It is what draws me closer to some people and drives a wedge in the relationship with others. It is a constant struggle for me, as I am sure it is with all of us.

However, it is the thing that disappoints me the most about others when I find that the stories they tell about themselves are just not true. Their internal story and external story doesn’t match.

What are your thoughts?

I’ve been asking this question over in some of my LinkedIn Groups, which started an interesting discussion. Here are some of the responses from colleagues:

Cheryl Roshak wrote: Congruity is the quality of agreeing, of being suitable and appropriate if it doesn’t relate to geometry where two objects have the same shape and dimensions. To be honest, I don’t see how it really relates in life and in business all that much because as rational adults we can agree to disagree and not see eye to eye on every issue.

I don’t think it has anything to do with your internal and external stories matching, nor do I really know what that means. It has nothing to do with honesty and integrity. Read More »

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On Courage, Honesty and Integrity

In the recent discussions about honesty vs. integrity, some of my LinkedIn colleagues brought up “courage,” “congruency,” and “justice” and “fairness.” How do these qualities fit in? Here’s what some professionals had to say:

Less we forget Courage. These are behaviors I associate with the three:

  • Integrity is what “we” do when no one is looking
  • Honesty is the ability, when confronted with a situation, to accurately portray the events
  • Courage is the ability to, prior to any external exposure, come forth with what the events were

Posted by Jim Katzenberger

And, this comment:

Honesty is telling the truth.

Integrity is telling the truth always.

We need both in this world, driven by greed and quick results.

While we are at it, add ‘justice’ and ‘fairness’ also
Posted by Ram krishnan

I thought these comments added depth to the discussion. Here are some of my further thoughts.

Honesty/Integrity is something I have been playing with a lot over the last couple of months, especially within the context of congruence. I have found that congruence incorporates honesty and integrity, and by reference, courage as well.

It’s when your internal and external stories match. It’s what draws me closer to some people and drives a wedge in the relationship with others. It’s a constant struggle for me, as I am sure it is with all of us. However, it’s the one thing that disappoints me the most about others when I find that the stories they tell about themselves are just not true. Their internal story and external story doesn’t match.

Courage is a great part of congruence, and something that has been missing in the discussion to this point. Thinking it through…it takes courage to be open to others. It takes courage to tell the truth. It takes courage to live an intentional life. It takes courage to say “yes” when it is time to say “yes,” and “no” when you should.

But what is justice and fairness? I don’t believe there is any such thing as true justice or true fairness, just as there is no one truth. All exist in comparison, don’t they? Fair is different for everyone. It differs person to person, group to group, neighborhood to neighborhood, country to country. Truth, fairness and justice are only as you experience it. What was the truth or fair at one time, in the harsh light of retrospect seems less so.

For instance, Ignaz Semmelweis was the first physician to think that small particles caused disease. This was 50 years before our understanding of germs. There was no Nobel Prize for him. Instead of being rewarded for his forward thinking, he was ridiculed and died disgraced and penniless. He had the courage to tell the truth as he knew it. In retrospect, we see what the truth was.

It was widely believed in the 1800’s that if you went faster than 30 mph you would suffocate. Any contraption that allowed manned flight was surely impossible. True for the time? Sure. True ultimately? No.

So ultimately, does that make truth, justice, fairness, honesty and integrity flexible and situational? Probably.

So let’s go back to the concept of congruence, and perhaps we can find the definition of honesty and integrity within the meaning. Congruence is living according to your beliefs, to the truth as you know it. Honesty and integrity are intrinsic issues that are judged extrinsically and systemically. Honesty, integrity and congruence all live within us on a personal basis. However, it is judged in comparison to others and to societal norms.

What are your thoughts?

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Honesty vs. Integrity: What’s the Difference?

I think honesty is being true in what you say, while integrity is being true in what you do. Honesty is giving your word, integrity is keeping it.  Leadership communications are important only so far as they match up with actions.

I asked members of my groups over on LinkedIn this question about the differences between honesty and integrity and it stimulated some thought-provoking responses:

  • Group: Linked 2 Leadership
  • Discussion: What’s the difference between honesty and integrity?

My twenty five year old has graduated and begun his own business: Business and Entertainment Filming. He has on numerous occasions had to withdraw from so-called friends for their actions because of his integrity. Your definition is a good way to remember it. Many of these values begin early in life (at home, church, etc.) where the values learned and illustrated are imprinted upon their mind for future use. Some call this brainwashing, well, bad behaviors have been identified through examination and study to do the very same thing to the mind.

As someone I read said, “If you have integrity, it means you have all the traits in its makeup.” These traits are mostly leadership traits such as honesty, trustworthy. You don’t have to be a leader of anyone but yourself to have these.

If you can’t lead yourself, how can you lead anyone else? Leading begins with self-mastery and self discipline. Integrity begins with commitment and willingness to be, do, and have transparent, authentic behavior that implies being a leader of service for self and others.

After all, leadership has two basic functions: Vision (where and why) and Support (how).
Posted by Gene Munson Read More »

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Purpose: What Really Matters to You?

Here’s the question:  “What advice would you give a young worker in order to have a truly meaningful career?

This is interesting: I asked this over on LinkedIn and tallied up the responses into an informal poll.

The top advice was tied at 45% between these two answers:

  1. Find your true purpose, do what you love and what gives you meaning
  2. Be intellectually curious, never stop learning, read books

In third place for most frequent advice (25%) was this:

3. Enjoy yourself, make jokes, play more, spread joy

I have to agree with all three of these suggestions, regardless of order. I think they should, in fact, be intertwined and inseparable. What do you think?

In the many books written about finding personal purpose, authors are convinced that it holds the key to energy, motivation, success, even living longer and better health. Read More »

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Leading Gen Y and Beyond: Live with Integrity

I asked the question over on LinkedIn, “What advice would you give a young worker in order to have a truly meaningful career?” I got an avalanche of responses which I’ll summarize in a later post. (Photostock Image)

This question stimulated a lot of people to think and share their opinions. Here’s an interesting conversation I had with Mike Pettit, an executive from Lancaster, Ohio. Mike advises young workers to live with integrity:

If you live with integrity, you will have the self esteem to Cultivate, Create, and Fail. Without integrity, you will not dare to learn and challenge and if you do and fail, it will be difficult to get back to the level you should in order to be all that you can be.

I was a non-typical college student and put myself through two degrees while I had a family. During one class (Classic Literature) I wrote a paper on my experiences as a manager during a buyout and compared the experience to Dante’s Inferno. It was a great comparison about the various levels of Hell as compared to the levels of back biting and brown nosing of colleagues. Read More »

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