Category Archives: relationships

The Positivity Zone in High Performing Teams

Positivity has attracted the attention of scientists in the last 15 years because of its link to health, long-life and success. Apparently there’s more to “being positive” than just feeling good. When practiced in business teams, it produces bottom line results. There is a specific positivity zone in which teams excel. I’m reading about the power [...]
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How to Manage Your Ego

A strong ego may help you win in business, but too much can hurt your leadership effectiveness. I think you’ll agree with me: the hardest side of business to master is the human component. Entire industries are now dedicated to providing leadership training and development to organizations challenged by the behavior of their “human capital.” Ultimately, however, [...]
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Peak Performance: 9 Questions to Bring Out the Best in People

Speaking about the drivers of peak performance, I believe managers can bring out the best in their people by asking good questions. Let me share my nine favorite questions to ask workers and team members about their jobs. They say it’s unprofessional for manager to ask personal questions… so “they” say. If you’re in charge of [...]
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How Leaders Create Loyalty

There are leaders, and then there are those who actually lead. Every executive who supervises others knows how to motivate people—that skill isn’t difficult. However a truly good leader creates loyal customers and engaged employees and inspires them to go beyond incentives and self-interest. That’s the most challenging part of inspirational leadership: how does one create [...]
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The Box and the Bucket: Metaphors for Managing

I’ve been thinking a lot lately about how many times a day I give positive feedback as opposed to negative. If you’ve ever tried to track the number of times a day you say or do something, you know how hard it is! It’s bringing up memories of other times I’ve seriously taken a look at [...]
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What’s Your Ratio of Postive to Negative at Work?

How many times a day do you give positive feedback to someone as compared to negative? You’ve probably never tracked it. And given our positive biases toward self, most of us would probably say we’re more positive by far than negative. But some researchers are studying these things and counting up each positive, negative, and neutral [...]
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9 Ways to Build Executive Presence

What exactly is this thing called “executive presence?” I may be wrong, but I think it’s replacing “executive charisma,” which got tarnished in a tsunami of corporate greed and CEO failures in the first decade of this century. Karl Albrecht explains presence as an element of social intelligence (Social Intelligence, 2009), and says it’s the way [...]
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An Exercise in Servant Leadership and Empathy

In order to be a servant leader, one needs the following qualities: listening, empathy, awareness, persuasion, foresight, stewardship, growth and building community. Acquiring these qualities tend to give a person authority versus power. Acquiring a service mentality requires being “other-centered” as opposed to “me-centered.” And yet, this is a time of year one becomes [...]
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Reading People: Tips from TV Journalists

What nonverbal communication tips can we learn from television journalists? How can you read people better? How do they know which questions to ask at precisely which moment that will reveal important information? Granted not all interviews on TV are spontaneous and far too many are canned and cut in the editor’s booth. I’m reading Talk [...]
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The Spirit of Personal Responsibility

The whole point of asking quality questions is to take personal responsibility. John G. Miller makes that clear in his book QBQ! We ask better questions when we: Begin questions with “What” or “How” (not “Why,” When” or “Who”). Use the pronoun “I”, not “they,” “them,” “we” or “you”). Focus on action (not personalities). There are always some who [...]
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