Category Archives: relationships

The Inner Game of Leading Others

I’ve been thinking a lot about how leaders change themselves to become more influential and effective. My last post talked about The Inner Game of Golf, a book by Timothy Gallwey. Gallwey introduced us to thinking about our inner vs. outer worlds. Whether applied to sports or to work, the inner game is where we […]
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Self-Management: Bringing the Whole Person to Work

I’ve been reading about self-managing companies who operate without a hierarchical pyramid. Frederic Laloux believes we can reinvent work for the future with a self-organizing organizational model. In Reinventing Organizations: A Guide to Creating Organizations Inspired by the Next Stage of Human Consciousness (Nelson Parker, 2014), Laloux calls this stage Evolutionary-Teal. Now, in the work I […]
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How to Use Social Signals in Conversations

I’ve been intrigued by new research about how we communicate and send social signals during conversations. New technology — the sociometer that measures our natural behaviors in the workplace — is revealing how people interact and work together. But for now, most of us don’t wear devices and don’t have the ability to dissect subtle message […]
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The New Science of Measuring
Team Effectiveness

How do we know that social sensitivity outweighs all other factors in team effectiveness? Scientists are using new technology to measure the degree of social interaction in organizations. Professor Alex Pentland’s Human Dynamic Lab at MIT invented a sociometric badge, worn on people’s clothing. It has the technology to measure the tone of voice a […]
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Good Apologies Restore Trust

Because no workplace is perfect, most of us need to learn how to make good apologies. Managers berate subordinates in meetings. Colleagues make snide remarks about each other. Even worse, people send emails, texts, or tweets without thinking. Making an apology is key, but it has to be done well or it can backfire and […]
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How to Apologize at Work: Don’t Justify

Mistakes happen all the time. But when we screw up, it’s often hard to apologize at work effectively. It’s even worse when executives have to make public apologies for corporate mistakes. There’s a great article about this by Ron Ashkenas on the Harvard Business Review site January, 2015, “When a Public Mistake Requires an Old-Fashioned […]
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The Wrong Way to Apologize at Work

We take it for granted, but there’s a wrong way to apologize. Who hasn’t said something in the heat of the moment that they regret? Everyone makes mistakes. We make insensitive statements, we speak before we think, and we let our emotions get the best of us. Then, we bungle our apology and make things […]
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Leaders Manage Perceptions
Through 3 Filters

No matter how clear you think you are as a leader, people don’t always perceive you the way you intend to be perceived. Great leaders learn to manage perceptions. In social psychologist Heidi Grant Halvorson’s book No One Understands You and What to Do About It (Harvard Business Review Press, 2015), the author reminds us […]
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Leadership Communication and the Trust Filter

No matter how clear you think you are as a leader, people don’t always perceive you the way you intend to be perceived. Effective leadership communication requires leaders to manage perceptions by understanding the lenses through which they are viewed. And the trust filter is one of the first and most important you should be […]
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