Category Archives: communication

More Tips on How to Voice a Complaint

I’ve been thinking about how to get a legitimate complaint heard at work, in a way that has an impact. I wrote about how to voice a complaint here and here. It matters who you complain to and the words you choose. Base your argument on solid facts. But you also want to choose your [...]
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Tips on How to Voice a Complaint at Work

I think we can agree that no one really wants to hear scathing diatribes and grievances at work. So when you’ve got a valid reason to complain, proceed carefully. There’s an art to getting heard by the right people at the right time and in the right way. Be smart about how you voice your [...]
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Leadership Communications: How to Voice a Complaint

One decision leaders make daily is when to complain and when to keep silent. It’s key to effective communications. “Complaint has a noble history. It has driven human society forward and led to the abolition of systemic injustice. That it is now primarily associated with inconsequential moans and frivolous litigation is a travesty.” ~ Julian [...]
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3 Power Questions for Great Conversations

Many smart executives are great at giving answers. They get interviewed and give speeches frequently enough. But asking powerful questions is a skill worth developing. In the work I do coaching executives, we work on raising their curiosity and skills for asking the right questions. In Power Questions: Build Relationships, Win New Business, and Influence [...]
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Power Questions: Better Conversations

Asking power questions may be the most important, yet least developed, skill for personal and professional success. In the work I do coaching executives, we discuss how they are using questions. You’d be surprised at how many smart leaders are great at giving answers, but fall short on asking questions. One popular belief holds that [...]
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What Should Leaders Do When Trust Is Broken?

What should you do when trust is broken in your company? Given the rapid and uncertain business climate we’re in,  it’s no wonder leaders can say the wrong thing in haste, or even the right thing but in the wrong way at the wrong time. When that happens, trust is broken. It takes years to [...]
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How to Fix a Leadership Trust Deficit

Why do 9 out of 10 leaders rate so poorly on measures of trust? Whether or not your leaders are trustworthy or not, it doesn’t take much to create an atmosphere of mistrust. But the solutions aren’t as complicated as one might think. To improve your connection to people and build confidence in you, try [...]
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5 Keys to Telling Leadership Stories that Sizzle

The most effective way to influence people is through telling good leadership stories that create emotional connection. Most executives and managers know this, but few find it easy to create a story that works. Use plain, simple and direct language when telling a leadership story so its moral point can shine through. You don’t want [...]
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Leadership Stories that Come Alive

In most leadership stories, there are five key elements that make a story effective, according to authors Richard Maxwell and Robert Dickman in The Elements of Persuasion: Use Storytelling to Pitch Better, Sell Faster & Win More Business (HarperBusiness, 2007): Passion (the enthusiasm and energy with which you tell the story). A relatable hero who [...]
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How to Craft a Good Leadership Story

The most effective way to influence people is through telling a good leadership story that creates emotional buy-in. Most executives and managers know this, but few find it easy to craft a business story that works. Daphne A. Jameson, a professor of management communication at Cornell University, has researched how language is used in business [...]
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