How to Raise Your Leadership Trust Quotient

Leadership-Trust-QuotientHow high is your leadership trust quotient? Let me ask you this: is there room for improvement?

The primary leadership mindset needed to establish and build trust is a genuine focus on people through four basic elements. The first element is to offer assistance.  I wrote about this in my last post. Your people will know they’re being taken care of when they are consistently helped. This fosters security and confidence, which builds their trust.

The second element is acknowledgement and appreciation. We know that positive feedback creates a snowball effect. For example, when a sports coach focuses more on what an athlete is doing right instead of what’s lacking, he boosts performance.

Everyone needs to know they matter somehow, that their work has value to someone. Each of your people seeks purpose, whether they recognize it or not.

Being valued for who they are and what they do is critical to self-worth and self-esteem. Without these no one is motivated about his or her duties, let alone succeeding at them.

If you show your people that you appreciate them, you are telling them they are worth valuing. You show them they are important to the organization, and they’re important to you as their leader. Your employees will respond by valuing their relationship with you, and in turn offer you their trust.

You can demonstrate that you value someone simply by showing an interest in them and their lives. Most people generally respond well to this, but only if it’s sincere. Faking it will be spotted eventually, and the outcome will be worse than not attempting at all.

Get to know your employees, their interests and aspirations. You can value people by understanding what they need, and caring enough to provide it if possible. You’re telling them that they are important enough to step up and offer the kind of help only someone at your level can provide.

But knowing this to be true doesn’t change our natural habits. The challenge is truly in the domain of expression of appreciation. Acknowledge their successes and celebrate with them. In the Entrepreneur Magazine article 9 Tests Every Leader Must Pass, Alan Zimmerman describes the importance of not only highlighting your peoples’ success but also rewarding it appropriately. These are powerful ways to value people that help them feel needed. Their trust in you will grow.

What do you think? Is there room to improve your leadership trust quotient? I’d love to hear from you. You can call me at 704-827-4474; let’s talk. And as always, I can be reached here or on LinkedIn.

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