Monthly Archives: July 2015

The Wrong Way to Apologize at Work

We take it for granted, but there’s a wrong way to apologize. Who hasn’t said something in the heat of the moment that they regret? Everyone makes mistakes. We make insensitive statements, we speak before we think, and we let our emotions get the best of us. Then, we bungle our apology and make things […]
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Leaders Manage Perceptions
Through 3 Filters

No matter how clear you think you are as a leader, people don’t always perceive you the way you intend to be perceived. Great leaders learn to manage perceptions. In social psychologist Heidi Grant Halvorson’s book No One Understands You and What to Do About It (Harvard Business Review Press, 2015), the author reminds us […]
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Leadership Communication and the Trust Filter

No matter how clear you think you are as a leader, people don’t always perceive you the way you intend to be perceived. Effective leadership communication requires leaders to manage perceptions by understanding the lenses through which they are viewed. And the trust filter is one of the first and most important you should be […]
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Leaders Who Manage Perception Bias
Are More “Judgeable”

How do you come across to other people? Is what you say the same as what people hear? No matter how clear you think you are as a leader, people don’t always perceive you the way you intend to be perceived. Let’s face it, everyone has perception bias. If you don’t manage perception biases, people […]
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True or False? Authentic Leaders Don’t Have to Manage Perceptions

It’s possible you think you don’t need to manage perceptions. After all, you’re pretty good at communicating and people seem to like you. You express yourself clearly and try to be upfront and genuine with people. What’s the problem? According to social psychologist and author Heidi Grant Halvorson in her recent book, No One Understands […]
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Great Leaders Excel at Managing Perceptions

With any position of leadership authority, you’re likely to experience your words being misinterpreted, misquoted, and taken out of context. Leadership communication and managing perceptions is a huge challenge for most leaders that seems impossible at times. How do you come across to other people? Is what you say the same as what people hear? […]
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Leadership Communication:
What’s Said vs. What’s Heard

As a leader, how well do you communicate? Have you ever been misunderstood because of things you’ve said taken out of context? It’s a leader’s nightmare.  And a terrifying reality, how warped other people’s perceptions of you can be, despite your best intentions. Most leaders I meet in my work are excellent communicators. And yet, […]
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Managing Digital Devices:
Use Smart Tech Tools

I’ve been discussing the deluge of information and our use of digital devices to help manage the flow of content in my posts here. New tech tools pop up all the time, and some help, others only distract. The Digital Revolution has exploded in the 21st century. By 2012, over 2 billion people used the […]
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Digital Distractions:
Are You Lured into Multitasking?

I’m concerned that the digital devices we are using non-stop are only creating more digital distractions. Instead of streamlining the flow of information and saving us time, our phones, tablets, and mobile tools seduce us into thinking we can take in more information and handle it all simultaneously. I don’t know of anyone, at least […]
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