Monthly Archives: August 2013

Leaders: How Challenging Are You?
The Feedback Support/Challenge Matrix

As a leader, how challenging are you? Do you stretch your people enough? Are you supportive but not sufficiently motivating? True accountability cannot exist without feedback and rewards — areas in which most organizations have weaknesses. But here’s the dilemma: If your feedback is strictly positive, there’s no way for you to provide constructive input. […]
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3 Levels of Accountability in Work and Life

Every day, three levels of responsibility and accountability come into play: personal, interpersonal and organizational. Leadership consultants John Blakey and Ian Day offer the following pyramid in Challenging Coaching: Going Beyond Traditional Coaching to Face the FACTS (Nicholas Brealey Publishing, 2012): Level 1 accountability focuses on personal actions, learning and engagement. How do you hold […]
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Leadership Accountability, Transparency and Engagement

Let me ask you this: In your organization, is there true leadership accountability? Are leaders as transparent as possible and do they engage people to do their best work? Before you decide that accountability is “nothing new” and that in your organization, you already have accountability systems in place, take this opportunity to determine whether […]
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Leadership Accountability in the Era of YouTube

Is leadership accountability becoming even more important in 21st Century business? In an age of ubiquitous social media and cell-phone videos, Big Brother’s watchful eyes seem to loom large. Do we hold leaders accountable for their organizations’ impact, quality of services and products more so now because of social media technology? Rudeness, politically incorrect slips […]
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Leadership Communications: 4 Tips for Better Email

There’s no escaping the perils of email. There’s too much of it, it’s often cryptic, and it’s probably not the best way to communicate with important people about things that truly matter. But until we have communication chips implanted in our brains, there’s no faster way to contact someone, either by text message or email, […]
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Leadership Communications: The Advantages of Phone over Email

Here’s something to think about when it comes to leadership communications: Have you developed an email habit that is replacing the phone? Sometimes it seems so much faster to shoot off an email rather than dial a number and hold a conversation. Yet so much valuable human contact is lost in email. Telephone communication has […]
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Clear Communications in Email and Voicemail

Clear communication with people you know is challenging enough, but influencing those you’ve never met is even more difficult. Clarity is one of three principles effective leaders can’t be without, and I write about it extensively in my book Do Eagles Just Wing It? The real challenge is to be clear in email and voicemail. […]
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Leadership Psychology: Debunking Old-School Management

Commonly held management assumptions are often wrong — particularly when they fail to address human nature. “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.” ~ Charles Darwin In his book, CEO Psychology: Who Rises, Who Falls […]
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Leadership Psychology Skill #3: Manage Emotions

Each of us is an emotional being. For decades, business experts discouraged emotional expressions at work. These days, we know it’s impossible—and actually detrimental—to ignore or suppress them. Instead, we learn to manage emotions. “In successful and emotionally balanced companies, the people working in them discuss things, no matter how bad things have gotten. They […]
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