Monthly Archives: June 2013

Rudeness at Work: What Can Leaders Do?

Leaders can have a tremendous positive (or negative) impact on the incidence of rudeness. Many leaders are under extraordinary pressure to do more with less, which often impacts their own well-being and tolerance levels. I hear stories about incredible executive stress in the sessions I do coaching. In a blog by Australian speaker Graeme Cowan, […]
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Rudeness Repels Customers

  Customers are uncomfortable when exposed to rudeness, whether it’s waiters berating busboys or managers criticizing store clerks. Disrespectful behavior causes many patrons to walk out without making a purchase. In The Price of Incivility, a January-February 2013 Harvard Business Review article Professors Christine Porath and Christine Pearson write about their research on incivility at […]
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Office Communications: The Realities of Rudeness

Rudeness, whether verbal or behavioral, greatly contributes to deteriorating team spirit and poor performance. And it’s not always blatant or obvious. I see this when I go into companies for the work I do. Joel H. Neuman, director of the Center for Applied Management at the State University of New York at New Paltz, cites […]
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The Rampant Rise of Rudeness at Work

Are we letting our “frank discussions” veer into rudeness and incivility at work? “These may not be the best of times, and these may not be the worst of times, but for sheer rudeness, these times beat the dickens out of most times.” ~ Roger McElvey, “Mr. Manners,” Men’s Health, May 1995 While I see […]
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More Tips on How to Voice a Complaint

I’ve been thinking about how to get a legitimate complaint heard at work, in a way that has an impact. I wrote about how to voice a complaint here and here. It matters who you complain to and the words you choose. Base your argument on solid facts. But you also want to choose your […]
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Tips on How to Voice a Complaint at Work

I think we can agree that no one really wants to hear scathing diatribes and grievances at work. So when you’ve got a valid reason to complain, proceed carefully. There’s an art to getting heard by the right people at the right time and in the right way. Be smart about how you voice your […]
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Leadership Communications: How to Voice a Complaint

One decision leaders make daily is when to complain and when to keep silent. It’s key to effective communications. “Complaint has a noble history. It has driven human society forward and led to the abolition of systemic injustice. That it is now primarily associated with inconsequential moans and frivolous litigation is a travesty.” ~ Julian […]
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Mentoring: Quick Tips for Mentors and Proteges

I’ve been writing about mentoring, and to some extent executive coaching. I think many smart executives carry around misconceptions about what goes on in the mentoring relationship at work. It’s not surprising, since mentoring has evolved in the last decade. One of the best books out is the 3rd edition of Manager as Mentors, by […]
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