Monthly Archives: June 2012

Empathy and Customers in the Information Age

I’ve been thinking about our need to connect more with customers and demonstrate more empathy, especially in large organizations and workplaces. Some companies excel at this, but most don’t. I see this in the work I do coaching and consulting. Most organizations over-rely on data, to the exclusion of face-to-face customer contact. It’s important to […]
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Empathy: A Powerful Business Strategy

In an uncertain economy, empathy may seem like a soft business skill. It can, however, serve as a catalyst for new growth, innovation and employee engagement, all of which drive profits and long-term results. I’ve seen this happen within some of the companies I consult with. The more an organization (and its leaders) demonstrates care […]
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Executive Coach: A Personal Trainer for Your Career

The age of customization has brought us the personal trainer, personal shopper and personal computer. Now, we’re seeing a proliferation of personal development services available to help you reap more from your career: the executive coach. With an executive coach, you’ll develop your leadership muscles, and so much more. This trend doesn’t seem to be […]
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Leadership Coaching: Set Clear Business Goals

Business and leadership coaching is well known for bringing bottom line success to both a business and a leader. But sometimes there’s confusion about what business goals should be set from the beginning. Part of the problem may occur during the leadership coaching contracting phase in defining business goals and outcomes for the coaching relationship. […]
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The Expectation Gap: Set Yourself Up for Success

Recently I’ve come to realize how much disappointment is caused by our own faulty expectations. Without setting realistic expectations for ourselves and our people, we miss out on success. (Image: Freedigitalphotos.net) We’re wired to expect the world to be brighter and more meaningful and more obviously interesting than it actually is. And when we realize […]
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Killer Bosses: Surviving a Bad Boss

I’ve read a lot of studies that prove the link between a boss’s effectiveness and team performance. But did you know that a good boss can help you live longer? True. A Swedish study that followed 3,122 men for 10 years found that those with the best bosses (considerate, clear and proactive change agents) suffered […]
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True Grit Makes a Great Leader

Are you a boss with true grit? What does that mean? And how do you get it right? According to Wikipedia, Grit in psychology is a positive, non-cognitive trait, based on an individual’s passion for a particular long-term goal or endstate coupled with a powerful motivation to achieve their respective objective. This perseverance of effort […]
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5 Goal Setting Strategies for Success

I’m following up on the great strategies Heidi Grant Halvorson writes about in her book Nine Things Successful People Do Differently. Most people don’t take goal setting seriously and never get beyond just thinking about them, rather than writing, planning and implementing. (Image: FreeDigitalPhotos.net) Last week, I explained the first four strategies for effective goal […]
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