Monthly Archives: December 2010

Developing Leadership Empathy: Key to Success

In 2009, business writer Karl Albrecht published a five-part model of social intelligence in his book Social Intelligence: the New Science of Success, cleverly defined with the acronym “S.P.A.C.E.”: Situational awareness Presence Authenticity Clarity Empathy Popular science writer Daniel Goleman has drawn on social neuroscience research to propose that social intelligence is made up of […]
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An Exercise in Servant Leadership and Empathy

In order to be a servant leader, one needs the following qualities: listening, empathy, awareness, persuasion, foresight, stewardship, growth and building community. Acquiring these qualities tend to give a person authority versus power. Acquiring a service mentality requires being “other-centered” as opposed to “me-centered.” And yet, this is a time of year one becomes involved […]
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Clear Communications: Make Your Point

Every one’s pressed for time, yet some things can’t be rushed. Like good communications and conversations at work. Yet so many of us ramble. The key is in knowing which communications are 30 second microwave jobs, and which are best slow-cooked in a crock pot. Some people take control of conversations in a good way. […]
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Reading People: Tips from TV Journalists

What nonverbal communication tips can we learn from television journalists? How can you read people better? How do they know which questions to ask at precisely which moment that will reveal important information? Granted not all interviews on TV are spontaneous and far too many are canned and cut in the editor’s booth. I’m reading […]
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The Spirit of Personal Responsibility

The whole point of asking quality questions is to take personal responsibility. John G. Miller makes that clear in his book QBQ! We ask better questions when we: Begin questions with “What” or “How” (not “Why,” When” or “Who”). Use the pronoun “I”, not “they,” “them,” “we” or “you”). Focus on action (not personalities). There […]
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3 Keys to Asking Quality Questions

I’ve been re-reading John G. Miller’s QBQ! The Question Behind the Question. It’s even more amazing each time I pick it up. It’s full of little truths that are so true they should be obvious, but unfortunately, we easily forget. Sometimes by changing little things, like the way we ask questions, we become more influential […]
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Problem People: How to Deal with Jerks at Work

Do you work with any jerks? Sometimes you can’t help but categorize problem people that way. They are ego-driven and selfish and it’s hard to know what to do, isn’t it? I realize that it’s not fair to call people names, but sometimes there’s just no other way to explain bad behavior.  Here’s my story, […]
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Idea Blocking: Is It an Office Sport?

How do big ideas get shot down? It doesn’t take much. Offering new ideas is easy. In fact, most of us think of several things that could be improved as we go through our work day. There are a million sources of innovation. But making a wish list of new ideas won’t get you far […]
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Productivity: A Day of Observance and Questions…

What if you were to pay close attention as you go through your day to the processes and systems you use? I’ll bet with a raised level of awareness, you could easily identify three things that could help you be more productive. Maybe you could immediately think of more than three things, but just for […]
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Escaping Junk Conversations: Ain’t It Awful?

It’s a traditional workplace conversation. One person talks about his drive into work, the bad traffic, the idiot drivers. The next person ups the ante and tells his horrendous experience. Back and forth, ad nauseum, no matter the topic: telephones, bosses, bad services… The game’s called Ain’t It Awful. The idea is to impress with […]
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